How do I report a suspected fraudulent transfer?
If you suspect you've made a transfer to a fraudster, here's what you can do:
- Block the merchant or recipient you suspect is fraudulent — ceasing communication is essential
- Contact the financial institution where your account is held. If it's Revolut, please contact us immediately via the in-app chat or email
- Notify the police
Before getting in touch with us about transfers to external bank accounts and other Revolut customers, here's what you can do to safeguard your account:
Report the transfer as fraudulent in-app:
- Select the transfer in question from your 'transaction history'
- 'Get help'
- 'Report this transfer as fraud'
Cancel your transfer in-app:
Select the transfer to view the transfer tracker and see if it's eligible for cancellation. If the transfer is eligible, you’ll see a 'Cancel' button.
For more information about fraudulent transfers, you can visit this page on our website.
If you suspect you've made a fraudulent card payment, you can refer to this page for troubleshooting steps.