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Nature of business verification failed

Steps to take if your business verification has failed

If your nature of business verification failed, you can check the reason(s) on your 'Home' menu in the Revolut Business app.

During the application:

  • Select 'Nature of business' and 'Proof of nature of business'
  • Select 'Requires action'
  • Follow the instructions to submit your information

Steps to take during regular reviews

During regular reviews:

  • Select 'Submit information', 'Nature of business', and 'Proof of nature of business'. You might need to confirm previously submitted nature of business information
  • Select 'Requires action'
  • Follow the instructions to submit your information

If you can't provide the accepted documents, type 'I don't have the requested documents' in the description field and upload a written explanation. If your company was registered less than 6 months ago, you can provide your business plan instead, though it won't be accepted during regular reviews.

Reasons your business verification may have failed

  • Your products and services aren't described in the documents you provided
  • The products and services described in the documents don't align with the declared nature of business in your description. If you want to change the nature of business on your application, read this FAQ
  • The documents you provided don't include the company name
  • The documents you provided are invalid. To learn more about our verification criteria, visit this FAQ
  • The invoice you uploaded is missing a matching bank statement under your company name