How can I prevent fraud?
To offer you peace of mind and ensuring your money is safe, we strongly recommend you to use these best practices when shopping online:
- Be suspicious of ‘too good to be true’ offers or prices
- Shop with reputable and reliable retailers
- Never share your PINs, passwords, one-time passcodes over the phone or via an online chat support
- Check online reviews to verify if the website is authentic and the seller's credible. Insist on inspecting high-value items in person or via video and request documentation to confirm ownership
- Try to access the website you’re buying from by typing it into your web browser. Don’t follow links in unsolicited emails or texts
- Make sure to tap log out or sign out of websites
- Pay attention when merchants ask you to pay by money transfer instead of card payment
- If you receive a message from Revolut stating that the payee details don’t match, pause the transaction and look into it
Security measures to keep your external bank account safe:
- Keep your operating system up to date
- Log off when you finish using your bank app
- Lock your device using a PIN or biometrics
- Use trusted and reliable sources when downloading
- Use secure networks that begin with HTTPS
- Make sure you have a strong password with numbers and special characters
- Regularly change your passcode
- Don't use your personal details in your passwords or card PIN
- Enable two-factor authentication (2FA) when available
- Don't share login details
Sign-up security
Download the Revolut app from Apple or Google store, enter your phone number, create a passcode, and follow the verification process. Visit Revolut website as an alternative method to register.
Learn more about how Revolut is protecting you against fraud in this FAQ.