I received a call from Revolut. How do I know it isn't a scam?
Fraudsters can make calls posing as representatives from trusted financial institutions, like Revolut. They often use various scam tactics to pressure you into sharing sensitive information or making unauthorised transactions.
What can I do to avoid scams?
- Be cautious about calls from unknown numbers and verify the caller. You can confirm the legitimacy of the call with us via the in-app chat.
- Remember that we'll never contact you over the phone without scheduling it in advance.
- If you’re unsure about the authenticity of a call, don’t share any personal or financial information and get in touch with Revolut Support safely, via the in-app chat.
Revolut employees will never:
- Tell you your money is in danger or ask you to move money to a 'safe account'.
- Pressure you to move money to a different account.
- Ask you for your passcodes, passwords, PINs, card details, or any other sensitive personal information.
What can I do if I've fallen victim to a scam?
- Stop communication with the fraudster.
- Contact us immediately via the in-app chat.
- Recommended: report the matter to a regulatory institution. You can find some useful contacts in this FAQ in our Help Centre.