Need a hand?

Can't find a transfer that was sent to me

If you're having trouble finding a transfer in-app that was sent to you by another Revolut customer, here's what you can do:

• Double-check with the sender that they used the correct details — such as your Revtag or phone number — for the transfer
• Check your other currency accounts by going to 'Home' on the bottom menu and tapping 'Accounts' under your balance
• Make sure you have the latest version of the Revolut app installed on your device

If you've tried all of the above and still can't find the transfer, ask the sender to reach out to Revolut Support via the in-app chat.

My recipient can't access their Revolut account

Even if your recipient has forgotten their passcode or phone number, they can still regain access to their account.

If they have forgotten their passcode, they need to:

• Enter their phone number on the log-in screen
• Tap 'Forgot your passcode?'
• They may be asked to enter a one-time passcode sent to their device, or take a selfie or a picture of their ID

If they have forgotten their phone number:

• Open the Revolut app
• Dismiss their old phone number log-in if they're prompted
• Tap 'Log in'
• Tap 'Lost access to my phone number'
• Follow the prompts — they may be asked for a one-time passcode, to take a selfie, or to take a picture of their ID

If they aren't able to follow the above steps, ask them to contact us at [email protected]. Our Revolut Support team will be able to help the account owner regain access to their account.