Issues with Take Profit or Stop Loss orders
My order was cancelled
Your order may be cancelled if it couldn't be executed within the allowed price range or after multiple attempts. For Stop Loss orders, the system will try to sell your crypto within a ±2% range of your target price during the execution window. If the price moves too far outside this range, the system will pause and retry up to 10 times, checking the rate every 5 minutes. If after 10 attempts the system cannot execute the order, it will cancel it automatically.
My Stop Loss didn't trigger
If the market price moved too quickly and fell outside the ±2% range before the system could trigger your Stop Loss, the order may not have been executed. The system retries the order up to 10 times, pausing for 5 minutes between attempts. If the market continues to move outside this range, the order will eventually be cancelled.
My order executed, but not at the price I set
In fast-moving markets, the price may fluctuate during the execution window (the time between the trigger and the execution of your order). While the system tries to execute the order at your target price, the final price could be different due to these changes. The system will always execute the order at the best available price at the time, which could be higher or lower than your set price.
For more details, refer to our Crypto T&Cs.