Why might my currency order fail or not execute?
There are several reasons why your orders might fail. Here are the most common:
Low balances
At the time an order is triggered, it's necessary to have sufficient balance in your account. If there isn't enough balance, the order will be failed and cancelled. You'll need to add the required funds and create a new order.
Daily exchange limit
For security reasons, we limit the amount of exchanges/orders to 100 in a 24-hour period. If an order is triggered and you have exceeded this limit, it will fail and you’ll need to wait for the next day before creating a new one.
Crypto transaction amount limit
For security reasons, only €15,000 worth of crypto can be exchanged in any individual exchange. If you attempt to exchange more than this amount, the order will fail.
Locked account
If your account is locked for any reason, orders are not executed until your account is unlocked for security reasons. Once unlocked, your order will be executed the next time the specified rate for the pair is reached. You won’t need to re-submit it.
Deactivated currency account
If you set up an exchange order for a currency, and the specific currency account hasn't been created or was deactivated, the order will fail and be cancelled. Make sure the currency account is open. To learn more about opening new currency accounts, read this FAQ.
Price slippage
Slippage affects market and stop orders executed at market rates. In volatile markets, if the rate moves more than 0.75% for fiat or 5.0% for crypto from your target value during execution, the order won't complete. It'll re-attempt when the target value is reached again.