Need a hand?

Just pop your question below to get an answer.

Card delivery and tracking details

Delivery times

  • Standard delivery — 2 weeks
  • Express delivery — up to 5 working days depending on the delivery country

Delivery times may extend during holidays.

Tracking your card

  1. Go to ‘Cards’ and select the card you're waiting for
  2. The delivery status widget will show the current status and the estimated delivery date (click ‘Track delivery’ to learn more)
  3. If you don't see the delivery widget, then you've already activated the card and confirmed it as delivered

If it's past the expected delivery and you still haven't received your card, please check with reception or a neighbour to see if they've received the card on your behalf. To prevent delivery issues, verify your address before ordering.

In the case of delivery issues like an opened envelope, please reorder.