Need a hand?

If you believe you have been the victim of fraud or a scam, immediately end all communication with the fraudster or scammer.

How to report a card transaction

1. Go to the 'Cards' tab
2. Select the relevant card
3. In the transactions section, select the relevant transaction you wish to report. If you have multiple to report, you'll be able to add them later in the form
4. Select 'Get Help'
5. Choose 'Report this payment as fraudulent'
6. Complete the form

Your card will be terminated to prevent any further suspected fraudulent payments.

Each submission is reviewed by a member of our team. It's not necessary for you to reach out to us if you have already completed this form. 

You will be notified of the outcome of our review once it is finalised, and also notified of any potential refunds to your account.