What are the fees for a dispute on my Merchant account?
When a customer raises a dispute, we debit the original transaction amount plus a dispute fee and hold these funds until the case is resolved. The fee is taken from your merchant account as soon as the dispute is created and is returned only if the dispute is won.
RevPay
Currently, RevPay account-to-account dispute fees are the following:
- AED 45
- CAD 17
- DKK 87
- HKD 95
- AUD 18
- CHF 12
- EUR 12
- BGN 23
- CZK 285
- GBP 10
- HUF 4804
- ILS 42
- JPY 1677
- MXN 235
- NOK 121
- NZD 20
- PLN 55
- QAR 45
- RON 58
- RUB 732
- SAR 46
- SEK 127
- SGD 17
- THB 434
- TRY 226
- USD 13
- ZQR 207
Visa and Mastercard
For Visa and Mastercard disputed payments we charge a fee to cover the service charges of using card networks’ chargeback portal. The dispute fee depends on the currency of the transaction in question:
- AED 70
- CAD 25
- DKK 130
- HKD 150
- AUD 30
- CHF 20
- EUR 15
- BGN 35
- CZK 470
- GBP 15
- HUF 6000
- ILS 70
- JPY 2000
- MXN 450
- NOK 200
- NZD 30
- PLN 80
- QAR 70
- RON 85
- RUB 1400
- SAR 70
- SEK 200
- SGD 30
- THB 600
- TRY 130
- USD 20
- ZQR 350