Need a hand?

Just pop your question below to get an answer.

How do I create a new subscription for a customer?

Enter customer details

Start by entering your customer's name and email address. The email you enter will be used for any communications with the customer.

Choose from existing plans

Choose a pre-existing payment plan for the relevant customer, and the frequency at which you want to bill the customer for that plan.

Creating a new plan

If you don’t have a suitable plan, you can create one instantly. Enter the payment amount and select a billing frequency — either monthly or annually. You can also add a tax rate to the plan, if necessary.

Select a payment method

  • Automatic payments: your customer will automatically be billed for each billing cycle. If your customer doesn't have a saved payment method, they'll receive an email prompting them to securely enter their payment details for the first payment. Future payments will be charged automatically
  • Manual payments: your customer will receive an email reminder a few days before each due date and need to pay their subscription bill manually. The reminder email will contain a link to submit their payment