Paid plan downgrade fees for branch customers
What are the paid plan downgrade fees for branch customers?
Downgrade fees depend on when you downgrade, your plan, and whether you pay monthly or annually.
It also depends on whether your account is under the German branch. You can check this by going to your 'Profile' and scrolling all the way down — it's listed below the 'Log out' button.
Downgrading within 14 days of buying your plan
- Your subscription ends immediately
- You’ll receive a full refund of your subscription
- Delivery and card fees may apply if you ordered a paid plan card
- Based on your plan type, we may charge you for used benefits like Lounges, eSIM, and others
If you pay for your plan monthly
If you downgrade after 14 days but within the initial fixed term of 3 months, your downgrade will take effect at the end of the fixed term, and you must continue paying the subscription fees until then.
If you downgrade after the initial fixed term, you'll have to pay the plan fee for the current monthly billing period in which you tell us, and for one additional billing month. You'll be able to use all your plan benefits in this period.
If you pay for your plan annually
If you decide to downgrade after 14 days but within the initial fixed term of 1 year, we won't refund any of the full year's subscription you paid. You’ll also be able to continue using your subscription for the rest of the annual billing cycle that you’ve paid for.
If you downgrade after the fixed term, we'll refund an amount proportional to the time you've used the service, based on monthly rate. You'll have to pay your plan fees for the billing month (based on your plan start date) plus an additional month, but you can keep using your plan in this period.
Before confirming your downgrade, review the Paid Plan Terms and Personal Fees Terms for full details, including card and delivery fees applicable. If you joined through a promotion or free trial, additional terms may apply.