Paid plan downgrade fees: customers not with a local branch
What fees apply when I downgrade my paid plan?
Downgrade fees depend on when you downgrade, your plan, and whether you pay monthly or annually.
This applies only if your account is not with a local branch. You can check this by going to your 'Profile' and scrolling to the bottom — it's listed below the 'Log out' button.
If you downgrade within 14 days of buying your plan
- Your subscription ends immediately
- You’ll receive a full refund of your subscription
- Delivery and card fees may apply if you ordered a paid plan card
- Based on your plan type, we may charge you for used benefits like Lounges, eSIM, and Airport Fast Track
If you downgrade after 14 days of buying your plan
If you pay monthly, you’ll be charged for the current month and can continue using your plan until the end of your current monthly billing cycle. Break fees apply as below:
- Ultra customers: If you downgrade between 14 days and 6 months, you’ll be charged 1 month of your plan fee
- All other paid plans: If you downgrade between 14 days and 10 months, you’ll be charged 2 months of your plan fee
If you pay annually, you won't receive a refund for your subscription. No break fee applies when you downgrade. You can continue using your plan until the end of your current annual billing period (one year from your start date).
Before confirming your downgrade
Review the Paid Plan Terms and Personal Fees Terms for full details, including card and delivery fees applicable. If you joined through a promotion or free trial, additional terms may apply.