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What is SmartDelay and how can I use it?

Our SmartDelay service is no longer available. For details about free lounge access during flight delays, request live support by typing 'Live agent' in the in-app chat. There are a few important details to keep in mind:

  • Notify us at least 2 hours before your scheduled departure time
  • In the case of a delay, provide relevant proof, including screenshots of your boarding pass and flight delay notification