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Failed mobile number transfer due to mismatched information

If your number transfer fails due to mismatched information

We'll notify you of the reason for the failed transfer in the Revolut app, via a notification banner. You'll be prompted to register your name and account number correctly with your previous provider.

To formally update your information with your previous provider, you can either log in to your account through your previous provider's online profile or contact their customer service.

Get in touch with your previous provider

  • Telekom: call 0800 33 02202, or contact support via their online portal/chatbot
  • Vodafone: call 0800 172 1212, or log in to the MeinVodafone app
  • o2: call 089 78 79 79 400, or log in to the Mein o2 app
  • Congstar: call 0221 79 700 700, or via your Congstar customer portal
  • 1&1: call 0721 9600, or log in to the 1&1 Control Center
  • ALDI TALK: call 0177 177 1157, or via the ALDI TALK portal
  • Blau: call 0177 177 1160, or log in to the Mein Blau app
  • freenet: call 040 55 55 41 000, or log in to the freenet app