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How can I prevent fraud?

To offer you peace of mind and ensuring your money is safe, we strongly recommend you to use these best practices when shopping online:

  • Be suspicious of ‘too good to be true’ offers or prices
  • Shop with reputable and reliable retailers
  • Never share your PINs, passwords, one-time passcodes over the phone or via an online chat support
  • Check online reviews to verify if the website is authentic and the seller's credible. Insist on inspecting high-value items in person or via video and request documentation to confirm ownership
  • Try to access the website you’re buying from by typing it into your web browser. Don’t follow links in unsolicited emails or texts
  • Make sure to tap log out or sign out of websites
  • Pay attention when merchants ask you to pay by money transfer instead of card payment
  • If you receive a message from Revolut stating that the payee details don’t match, pause the transaction and look into it

Security measures to keep your external bank account safe:

  • Keep your operating system up to date
  • Log off when you finish using your bank app
  • Lock your device using a PIN or biometrics
  • Use trusted and reliable sources when downloading
  • Use secure networks that begin with HTTPS
  • Make sure you have a strong password with numbers and special characters
  • Regularly change your passcode
  • Don't use your personal details in your passwords or card PIN
  • Enable two-factor authentication (2FA) when available
  • Don't share login details

Sign-up security

Download the Revolut app from Apple or Google store, enter your phone number, create a passcode, and follow the verification process. Visit Revolut website as an alternative method to register.

Learn more about how Revolut is protecting you against fraud in this FAQ.