Need a hand?

Just pop your question below to get an answer.

Why your card top-ups may be blocked

Card deposits may be blocked because your issuing bank has declined a previous top-up using this card, or because you've made multiple unsuccessful top-up attempts before. These payment blocks can be applied for up to 30 days, due to Visa and Mastercard payment processing rules.

Reasons for the temporary block

Some common reasons which lead to these payment blocks are:

  • Insufficient funds
  • Security concerns, like if your card has been reported lost
  • Transaction not supported by the issuing bank

If you'd like to understand more about these decline reasons, please contact your bank or card issuer.

Add money through other methods

If this happens, you can still use your card with Apple Pay or Google Pay, or try adding money with a different card. For other ways to add money to your account, take a look at the links below: