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Why did you ask me for additional information about payer/beneficiary?

As a financial institution, sometimes we need to perform additional checks on the funds that are moving through Revolut. When our automated system flags a transfer for a review as a part of the standard procedure, you might receive a request for additional documentation or information in order to complete it. Nothing to worry about though, you can easily submit this through the Revolut app and we will review it as soon as possible.

One of the documents we're likely to ask you for is a transfer confirmation, which is a document you can get from the financial institution that is sending the funds. It's usually in PDF format. It should contain information such as:

  • full name and account number of the sender
  • name provided and account number of the recipient
  • amount of the funds transferred
  • date of transfer