Need a hand?

Just pop your question below to get an answer.

Why was the transfer to my account reverted?

How to check why your transfer was reverted:

  1. From your home screen, go to your transaction history
  2. Tap on the reverted transfer
  3. Choose 'Get help' at the bottom of the screen for specific troubleshooting steps

When will I receive the reverted funds?

  • Local transfers: within 3–5 business days
  • International transfers: 15–20 business days

Once a transfer has been reverted, we're unable to reassign it to the recipient account, nor can we expedite the return process. 

Common reasons for transfers being reverted:

Account restrictions

  • Check your registered email address for any communication from us asking for documentation or additional information
  • Follow the instructions provided in the email to resolve the issue
  • If you've been requested to update your tax records, you can do this by clicking here

Incorrect account details

Confirm that you have used the accurate account details. For international transfers, make sure to use your SWIFT details.

Unsupported country/currency

Your transfer may be reverted if its currency or originating country is unsupported. For a complete list of affected countries and currencies, check out this article.

Name mismatch (only for easy bank transfers)

To ensure your easy bank transfer is successful, the name on your external bank account must match the name on your Revolut account.