My card payment was declined
Why your declined payment may not be visible in-app
- Restrictions by the merchant
- Technical Issues on the merchant side
Since we have no visibility of the declined payment from our side, please fill out this form so that we can reach out to the merchant and resolve the issue as soon as possible.
Alternatively, you can use this link to try and troubleshoot a solution for the declined withdrawal yourself.
How to see why your transaction was declined
- Go to 'Home' on the bottom menu
- Open your transactions list by tapping 'See all' below your most recent transactions
- Tap the declined payment to open the transaction's details screen
- The reason for the declined payment is visible in the 'Status' section
- For more help, tap 'Get help'
Card damage
If you're trying to pay with your physical card and the same method (chip and PIN, contactless, or swipe) continues to fail multiple times, check your card for damage and consider ordering a replacement card in-app. Fees may apply.