Need a hand?

Just pop your question below to get an answer.

Cover for medical expenses abroad

Emergency medical assistance

Cover only applies if you're travelling outside your home country or at least 120km away from your primary residence. If you have a sudden, unexpected illness, injury, or medical condition that could cause serious harm if it isn't treated, or you have a dental injury or infection, or a broken tooth.

We'll reimburse the reasonable and customary costs of provided care up to the maximum benefit of €10 million for medical emergency care (including emergency transportation and medical repatriation) and up to €300 for emergency dental care.

In case of a medical emergency, you should contact XCover Assist immediately on 0044 23 8144 9963. Their customer support is available 24/7, 365 days a year.

Key exclusions:

  • Any claims if your doctor has advised you not to travel
  • Any medical treatment abroad if that was the reason for your trip
  • Any surgery, medical, or preventative treatment, which can be delayed until you return to your home country
  • Any claims caused by pre-existing medical conditions
  • For Premium and Metal customers, if your trip exceeds the first consecutive 30 day limit, we'll cover until the 30th day
  • For Ultra customers, if your trip exceeds the first consecutive 90 day limit, we'll provide cover up until the 90th day

If you're eligible for cover, you can raise a claim directly with the insurance provider in-app. Learn more in this FAQ.

Check your full policy in-app

  • Go to 'RevPoints' on the bottom menu
  • Tap 'Insurance'
  • Select 'Travel' and choose a cover type
  • Tap 'All documents'

For help with claims, visit the assistance and claim section of the app for more information.