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Just pop your question below to get an answer.

I did not receive the correct amount of cash from the ATM

Please fill out a chargeback form straight away with all of the details about the ATM, bank, and transaction:

  • Go to Payments and select the relevant transaction
  • Click Report an issue
  • Select the issue
  • Raise the request and provide the details

The request should be updated within 2 weeks and if we need any more information, our chargeback team will reach out to you.