Need a hand?

If we need you to provide proof of identity, you'll get an email, push notification, and a banner on your home screen. Simply tap any notification we send you about verifying your identity, then follow the steps provided to send your proof of identity.

If you don't see any prompts for this information in-app, check your emails for an update from us. We may already have everything we need.

• All supported document types will be listed on the in-app submission screen
• If you've applied for a valid document but haven't received it yet, you may be able to request an extension by selecting the in-app banner requesting verification, and selecting the 'Request more time' option
• If this option isn't visible to you, contact our customer support team using the in-app chat. You may need to provide a confirmation letter

To pass the verification, your identity document must meet the following criteria:

• It's a supported identity document type
• It isn't handwritten
• It isn't expired, damaged, or hard to read
• The personal information on the document matches the information in your Revolut account

If you have a duplicate account, visit this FAQ for more information.

We’ll complete your identity verification as soon as possible. Once it's completed, we'll notify you via email and an in-app notification. The process usually takes up to 1 business day, but may take up to 7 business days in some cases. We appreciate your patience.

If you need help with updating your tax identification number, you can visit this FAQ.