I'm unable to send money to another Revolut customer
If you're unable to send or receive transfers from other Revolut customers, check your profile to make sure your account is verified and is not restricted. Ask the recipient to do the same, as the problem may be coming from their side. For more information about restricted accounts, you can refer to this FAQ in our Help Centre. To learn more about verifying your identity, visit this article.
Additionally, it's possible that the recipient has blocked you, which could be the reason the transfer isn't going through.
Internal transfers disabled
If internal transfers are disabled, your transfers to or from other Revolut customers won't work. Check if you and the recipient have 'Make me discoverable' option turned on. To do this:
- Tap your profile icon in the top-left corner
- Select 'Account'
- 'Privacy'
- Check if the toggle under 'Make me discoverable' option is turned on
Compliance reasons
Revolut must complete necessary checks, by law, to validate the security of all transfers. If your transfer doesn't meet the requirements of this check, it will be declined.
Insufficient funds
If you lack enough funds to complete a transfer, you won't be able to fulfil a request or send a new transfer. If that's the case, you should 'Add money' to your account.