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What happens if a customer's subscription payment fails?

We understand that payment issues can occur. Our system is designed to handle these situations proactively:

  • Payment reminders: if a payment is missed for any reason, we'll automatically send a series of email reminders to the customer. These emails will prompt them to update their payment information or make the overdue payment
  • Subscription cancellation: if the outstanding payment isn't made by the end of the subscription cycle, the subscription will be automatically cancelled. You and your customer will be notified of this cancellation