How can we help?

In the great majority of cases, something has gone wrong on the authentication of your customer card, on the part of your customer's issuing bank. There may be many different reasons for their bank refusing the payment; despite our constant effort to avoid these situations, this is something that Revolut cannot control. Your customer should try the payment again with a different card and/or contact their bank to find out what went wrong.

If a payment is failing on your webshop, ensure the integration is set correctly. You should see the HTTP response error and/or failure_reason value. Their descriptions are available in our Merchant documentation.

For payments using the Revolut Reader, try troubleshooting steps as described here.