Need a hand?

A pending refund means that the merchant has prepared a refund but hasn't completed it yet. Merchants can either refund separately after completing a transaction, or revert the initial transaction to release the money. Once finalised, the refunded amount is credited to your available balance.

Can the refund process be expedited?

Speeding up the refund process isn't within our control‌ — ‌it depends on the policies of the merchant.