Need a hand?

Cancel an ongoing loan application

1. Go to 'Home' on the bottom menu
2. Below your balance, tap 'Accounts' 
3. Find and select the application
4. In the top-left corner, look for the 'X' icon or tap the back arrow until you see it
5. Tap this 'X' icon to close the application

You can't cancel an application that has already been submitted. However, you can still reject the loan offer once the review of your application is complete and you receive a notification about the outcome.

Cancel the loan after signing the agreement

In accordance with local regulations, you have the right to cancel the personal loan agreement within 14 calendar days from the date of contracting. You don't need to provide a reason, and we won’t charge you any fees.

After your cancellation request has been recorded and acknowledged, you have 30 calendar days to fully repay the outstanding debt. Failure to meet this deadline will result in the entire outstanding balance becoming overdue and you will enter arrears (with penalties beginning to accrue).