Need a hand?

Forbearance is a temporary support measure that Revolut may offer to customers experiencing financial hardship. It involves an adjustment to the original terms of the credit agreement to help you manage your financial situation.

To be considered for forbearance, your loan must have made at least one loan repayment. You must have an active, unrestricted account and not be ‌‌subject to enforcement actions. Your credit agreement must not have already been terminated.

When applying for forbearance, you must be up to date with payments (and remain up to date with them during the application process), provide documents showing temporary financial difficulty, and be able to meet the revised repayment terms, based on our financial assessment.

You can change the loan payment due date to align with your salary, or any other income receipt date, if this makes managing repayments easier. To find out more, read this FAQ.

If you're experiencing difficulties in repaying your existing credit, don't hesitate to contact the bank who issued the credit product. The sooner you address any financial difficulties — the better, as this helps reduce the total debt and avoids the situation worsening.

• Go to ‘Home’ on the bottom menu
• Tap ‘Accounts’ under your balance and tap the credit product you need support with
• Tap 'More’
• Tap 'Get help'
• Select 'I'm experiencing financial difficulties'
• Fill out the short application
• Upload supporting documents

Once you submit your forbearance request, our team will review your request and be in touch via email with the outcome of our review. This should take 2 to 5 business days. If we need additional information, we'll reach out via in-app chat.

Depending on your situation, we may be able to offer one or a combination of the following solutions:

• Postponing your credit repayments and paying interest-only for an agreed term
• Extending the credit maturity