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What to do if my card was lost or stolen?

If your card is lost or stolen, please follow the below steps to freeze your card and protect your money.

  • Go to the 'Cards' tab in the app or our website
  • Find your card and select 'Freeze card'
  • Select 'Report lost or stolen'

You will be able to order a replacement card right away. A discount will be applied to the card order and the estimated delivery date will be provided once you've placed the order.

You can also block your card by calling +370 5 214 3608.

If you believe your card may have been used fraudulently, please fill out our online chargeback form. Please bear in mind that the chargeback process is a last resort to recover your money and it can take some time for Visa or Mastercard to issue their ruling (find out more about the process here).

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