Paid plan downgrade fees for branch customers
What are the paid plan downgrade fees for branch customers?
Downgrade fees depend on when you downgrade, your plan, and whether you pay monthly or annually.
It also depends on whether your account is under the Spanish branch. You can check this by going to your 'Profile' and scrolling all the way down — it's listed below the 'Log out' button.
Downgrading within 14 days of buying your plan
- Your subscription ends immediately
- You’ll receive a full refund of your subscription
- Delivery and card fees may apply if you ordered a paid plan card
- Based on your plan type, we may charge you for used benefits like Lounges, eSIM, and more
Downgrading after 14 days but within 6 months
If you pay monthly, you’ll be charged for the current monthly billing period but you can continue using your plan until the end of your billing month. You will also be charged a break fee equal to 2 months of your plan fee.
If you pay annually, you won't receive a refund for your subscription. No break fee applies when you downgrade. You can continue using your plan until the end of your current annual billing period (one year from your start date).
Downgrading after 6 months of buying your plan
If you pay monthly, we will refund you the proportional amount of the current month's subscription fee that you didn't use and terminate your plan immediately.
If you pay annually, we will refund you the proportional amount of the current year's subscription fee that you didn't use and terminate your plan immediately.
Before confirming your downgrade, review the Paid Plan Terms and Personal Fees Terms for full details, including card and delivery fees applicable. If you joined through a promotion or free trial, additional terms may apply.