How can we help?

Why is my Merchant payment declined or failed?

In the great majority of cases, something has gone wrong on the authentication of your customer card, on the part of your customer's issuing bank. There may be many different reasons for their bank refusing the payment; despite our constant effort to avoid these situations, this is something that Revolut cannot control. Your customer should try the payment again with a different card and/or contact their bank to find out what went wrong.

Related Articles