Need a hand?

In the case of payment failure, payments will appear as 'failed' or 'declined' on the terminal screen. The customer's card won't be charged.

Transactions may fail for different reasons. The most common are:

• The customer doesn't have enough money in their account
• Customer's card is blocked or the card has encountered a limit
• The PIN entered by the customer is incorrect
• The customer is using a card we don't support
• Your internet connection is unstable

• Ask the customer to try with a different card
• Make sure your terminal has a reliable internet connection (you can change the Wi-Fi network in settings)
• Try restarting the Revolut Terminal