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How do I freeze or unfreeze my card?

If you want to temporarily stop your card from being used, simply freeze the card in the app. Once your card is frozen, we will block all payments, including payments through Google and Apple Pay. If you want to use your card you'll have to unfreeze it.

To freeze/unfreeze your card:

  • Go to the 'Cards' section, by tapping the card icon in the top right
  • Find the card you want to freeze/unfreeze and press 'Freeze card' / 'Unfreeze card'