How do I make a travel insurance claim?
To make a claim, tap 'Lifestyle' in the bottom menu → 'Insure' → 'Travel' → select a type → 'Get Help'.
Revolut Premium and Metal customers
If you signed up to a Premium or Metal account before 3rd October 2023, and your claim happened before 3rd October 2023 your insurance provider is Allianz.
Customer support:
- Phone: +35315267980 (8:00 – 18:00 CET, Mon – Fri)
- E-mail: claims.awpeurope@allianz.com
Emergency assistance during your trip:
- Phone: +35315267980 (24/7)
We've recently switched travel insurance providers, from Allianz to Cover Genius, for our Premium and Metal plans.
Revolut Ultra members
If you’re an Ultra account holder or signed up to a Premium or Metal account on 3 October 2023 or later your insurance provider is Cover Genius.
To make a claim with Cover Genius:
To activate your XCover account, create a password using the XCover link, tap 'Lifestyle' in the bottom menu → 'Insure' → 'Travel' → select a type → 'Get Help'.
Your XCover account is linked to the email associated with your Revolut account. You can access XCover via Revolut or by visiting this website.