My document isn't matched with an expense
Your uploaded file may not match any expenses because:
- The expense has already been submitted and can't be edited anymore. We only match against non-submitted expenses
- Sometimes scanning and matching technology isn't 100% accurate. It's always learning, and its accuracy will improve over time
If the document isn't matched automatically:
If you're on the new app interface:
- Go to your profile. Web: click on your profile in the top-right corner. Mobile: tap your profile in the top-left corner
- Click on 'My receipts'
- Select the unmatched receipt and click on 'Match manually'
- Select the expense you want to attach the file to
If you're not on the new app interface:
- Go to 'Hub'
- Open 'Expenses'
- Select the unmatched receipt and click on 'Match manually'
- Select the expense you want to attach the file to
To check if you're on the new app interface, see this FAQ.