Need a hand?

Just pop your question below to get an answer.

Issues with identity verification

My camera isn't working during video selfie upload

If you’re applying via mobile app, grant camera and microphone access for the Revolut Business app in your device settings and make sure you have updated to the latest app version.

If you’re applying on the website, your camera and microphone access needs to be enabled for the browser you are using. Try a different browser if the difficulty persists.

My identity verification requires an action

  1. In France, we have a regulatory requirement to get a qualified e-signature (QES) from you to complete identity verification. Please ensure you have signed QES by accepting the T&Cs and verifying your identity by entering the one time password (OTP) received on your phone number
  2. Sometimes, the QES is not displayed immediately after completing the selfie and ID document submission. Please wait 15 minutes and check your main application Home tab — you should see a banner at the top
  3. If you are still unable to see the banner, sign-out and sign-in from your device or use the web application to complete signing the QES

I have a different legal ID that isn’t listed in the proof methods

Upload your legal ID in any of the listed proof methods. Kindly add a description of the document in the comments and our team will assess if it can be accepted.