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Tapping the 'X' icon in the top-left corner of an ongoing loan application will save your progress, allowing you to resume at a later time (by tapping ‘Resume application’), or cancel (by tapping ‘Cancel application’).

If you want to cancel an ongoing application from your home screen, tap ‘Accounts’ under your balance → under ‘Credit’, select the loan → on the ‘Application in progress’ window, hit ‘Cancel application’.

You can't cancel an application that has already been submitted. However, you can still change the loan duration or amount or reject the offer, once the review of your application is complete and you receive a notification about the outcome.

According to the French regulations (Article L312-19 of the Code de la Consommation), you have the right to cancel the personal loan agreement within 14 calendar days from the date of contracting, or the date you received the conditions of your credit agreement, whichever is later.

You don't need to provide a reason, and we won't charge you any fees. After your cancellation request has been recorded and acknowledged, you have 30 calendar days to fully repay the outstanding debt, and any accrued interest, without the option of paying in instalments.

Failure to meet this deadline will result in the entire outstanding balance becoming overdue and you'll enter arrears (with penalties beginning to accrue). Arrears may be reported to the Credit Bureau and impact your ability to access credit in the future

If you want to pay off your loan early, you can make a full early repayment. You’ll pay the outstanding balance, and any interest accrued since your last payment. Learn more in this FAQ.