Cover for medical expenses abroad
Emergency medical assistance
Cover only applies if you're travelling outside your home country. If you have a sudden, unexpected illness, injury, or medical condition that could cause serious harm if it isn't treated, or you have a dental injury or infection, or a broken tooth.
We'll reimburse the reasonable and customary costs of provided care up to the maximum benefit of €10 million for medical emergency care (including emergency transportation and medical repatriation) and up to €300 for emergency dental care.
In case of a medical emergency, you should contact XCover Assist immediately on 0044 23 8144 9963. Their customer support is available 24/7, 365 days a year.
Key exclusions:
- Any claims if your doctor has advised you not to travel
- Any medical treatment abroad if that was the reason for your trip
- Any surgery, medical, or preventative treatment, which can be delayed until you return to your home country
- Any claims caused by pre-existing medical conditions
- For Premium and Metal customers, if your trip exceeds the first consecutive 30 day limit, we'll cover until the 30th day
- For Ultra customers, if your trip exceeds the first consecutive 90 day limit, we'll provide cover up until the 90th day
If you're eligible for cover, you can raise a claim directly with the insurance provider in-app. Learn more in this FAQ.
Check your full policy in-app
- Go to 'RevPoints' on the bottom menu
- Tap 'Insurance'
- Select 'Travel' and choose a cover type
- Tap 'All documents'
For help with claims, visit the assistance and claim section of the app for more information.