Paid plan downgrade fees for branch customers
What are the paid plan downgrade fees for branch customers?
Downgrade fees depend on when you downgrade, your plan, and whether you pay monthly or annually.
It also depends on whether your account is with the branch in France. You can check this by going to your 'Profile' and scrolling all the way down — it's listed below the 'Log out' button.
Downgrading within 14 days of buying your plan
- Your subscription ends immediately
- You’ll receive a full refund of your subscription
- Delivery and card fees may apply if you ordered a paid plan card
- Based on your plan type, we may charge you for used benefits like Lounges, eSIM, and others
If you pay for your plan monthly
If you decide to downgrade after 14 days but within 6 months, you'll have to pay the plan fee for the current billing monthly billing period in which you tell us, and for one additional rolling month. You'll be able to use all your plan benefits in this period.
If you downgrade after 6 months of buying your plan, you’ll only be charged for the current monthly billing period, but you can continue using your plan until the end of your rolling month.
If you pay for your plan annually
If you decide to downgrade after 14 days, we won't refund any of the full year's subscription you paid. You’ll also be able to continue using your subscription for the rest of the annual billing cycle that you’ve paid for.
Before confirming your downgrade, review the Paid Plan Terms and Personal Fees Terms for full details, including card and delivery fees applicable. If you joined through a promotion or free trial, additional terms may apply.