Need a hand?

Common reasons why your transfer is pending:

• Your transfer is still being processed by our system, which can take up to 24 hours
• Transfers are not processed during bank holidays or weekends, which may cause a pending status to last longer
• You've reached a transfer limit and need to wait for up to 24 hours before the transfer is processed
• Our transfer team is checking if your transaction is compliant with certain regulations, to guarantee the safety of your funds
• We may need additional information, in which case we'll send a request to the account owner

In some situations, we won't be able to clarify how long the release of your funds may take.