Need a hand?

If you don’t have enough funds in the Direct Debit currency, we’ll check other currency balances in the order below, and take the full amount from the first one with enough funds. We can’t combine multiple currencies to complete the payment. We'll check your accounts for funds in this order:

• Transaction currency
• Your base currency
• Next active currency with enough balance

If no currency has enough funds in the order above, the Direct Debit will fail. You can customise your preferred currency for a specific Direct Debit in the 'Scheduled payments' section of the Revolut app.

There are a few reasons why a Direct Debit might not have been processed when you were expecting. It could have been previously deactivated, or the merchant may have scheduled it for a different date. To check if the Direct Debit is still active, and to verify its scheduled date:

• Go to 'Payments' on the bottom menu
• Tap the calendar icon in the top-right corner
• Choose the transaction to view the scheduled charge date

If you can't see the transfer, it was either disabled, or it wasn't successfully created in the first place. In these cases, contact the merchant directly to clarify the situation, or set it up again.

Check to see why your Direct Debit failed or was reverted in your transactions list. Just tap on the unsuccessful transaction for more info.

Tap ‌the Direct Debit in your transactions list and choose the problem you're experiencing. You can then follow the prompts to dispute the Direct Debit.