How can we help?
Personal
Business
Setting up an account
Making payments
Receiving payments
Managing my business
Merchant accounts
More
For Business Users
Setting up an account
Onboarding
What types of accounts do we offer?
Most frequent ineligibility reasons
Information required for Onboarding
Requirements for directors and beneficial owners
Why didn't you accept my sales invoice?
What if I don't have a website?
Why didn't you accept my bank statement as an operating address confirmation?
Online presence as a proof of nature of business
I have a start up. How can I prove the nature of my business if I didn't start trading yet?
Proof of Directors structure
I live with someone else, I don't have my own documents for the address
Proof of authority to open and manage the account
Proof of Shareholders structure
Proof of Nature of Business
Proof of Operating Address
What if I have a virtual address?
What if I do not have the documents you need for my business?
How can I resend an invitation or invite my shareholders or directors?
Identity verification
Card delivery as a proof of operating address
Incorporation details