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Topics
Personal · Profile and plan · Submitting requested documents

I’m unable to verify my identity

We always aim to complete your identity verification as soon as possible, but it may take up to 7 business days. We appreciate your patience during this process. 

To pass the verification, you must be at least 18 years old. 

Selfie:

Before starting the verification and uploading your selfie in-app, please keep in mind the following: 

  • You need to have the latest app version downloaded on your device.
  • If your camera isn't working, please use a different device.
  • The selfie must be submitted in-app.

For help with uploading your selfie, you can check out this FAQ in our Help Centre. 

Identity document:

For supported document types and upload steps, you can visit the following FAQs in our Help Centre: 

Your identity document must meet the following criteria:

  • It's a supported identity document type.
  • It isn't handwritten.
  • It isn't expired, damaged, or unreadable.
  • The photo is clear and all the required details are visible.
  • The details in your Revolut account match the information on the document.

We don't accept pictures taken of copies, scans, or device screens.