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What should I do if the proposed solution to my trading issues does not meet my expectations?

We'll do our best to find the most suitable way of resolving your complaint. If you're not satisfied with our answer or explanations, you can contact us again and dispute the decision.

If you're not satisfied with the response from us, you can contact:

Lietuvos banko Priežiūros tarnyba, Žirmūnų g. 151, LT-09303 Vilnius, email: prieziura@lb.lt, which investigates disputes between consumers and financial market participants out of court.

More information about out of court settlement of disputes between consumers and financial market participants is available on the website of the Bank of Lithuania.