How can we help?

My physical card is not working

Please double-check that:

  • The card has been activated after delivery
  • You have not accidentally frozen your card. You can check this in the 'Cards' tab of the app
  • The security settings of your card has not been set to block certain transactions. You can check this under 'PIN & Security' for the relevant card
  • All of your card details have been entered correctly (PIN, CVC, or expiry date). You can unblock your card if you have exceeded 3 incorrect tries

If your physical card has been damaged or has worn out, you can order a replacement card. A fee might apply and the estimated delivery date will be provided at checkout.

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