Need a hand?

Just pop your question below to get an answer.

Issues with SMS or email confirmation

Email verification not working?

If you’ve tried to reset your password (web login) or passcode (mobile app login), but you haven’t received an email with the reset link, here are a few things you can do:

  1. Delete all recent Revolut emails
  2. Make sure you’re using the Revolut Business mobile app (black icon), not Revolut personal (white icon)
  3. Check your spam folder
  4. Add our domain '[email protected]' to your 'safe senders' list
  5. Request and open the reset link in the same device and browser

Not receiving our SMS code?

  1. Update the app in the App Store or Google Play Store
  2. If you don’t receive a code after 1 minute, click 'resend'
  3. Quit the app and try again after a short while
  4. If you're travelling abroad, check if you have data roaming activated on your device
  5. You may want to contact your communications provider
  6. Restart your device and clear browser cookies
  7. Check you have the right phone number saved