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Personal · Cards · Issues with my card

Issues with my card PIN

A PIN code is a 4-digit number used to authorise transactions at ATMs and payment terminals. If needed, you can change your PIN at any ATM with the 'PIN services' feature. Remember, your 4-digit card PIN is different from your Revolut app's 6-digit passcode.

Transaction declined

To see why your transaction was declined and the relevant troubleshooting steps, tap the transaction in your in-app transactions list.

PIN attempts exceeded

If you've exceeded your PIN attempts, you can unblock your card in the Revolut mobile app:

  1. Go to 'Home' on the bottom menu
  2. Tap the cards icon in the top-right corner
  3. Select the card you need to unblock
  4. Tap 'Settings'
  5. Select 'Unblock PIN/CVV'

If you still can't use your card after following the above steps, type 'Live agent' in our in-app chat to be connected with an agent.