Report a lost or stolen card
Reporting your own card
In the Revolut mobile app:
- Go to 'Home' on the bottom menu
- Tap the cards icon in the top-right corner
- Choose a card
- Tap 'Settings'
- Scroll down and tap 'Replace card' or 'Terminate card'
To order a new card after it’s been lost or stolen, follow the steps in this FAQ. While waiting for your new card to arrive, you can add it to your Apple Pay or Google Pay wallet.
I’ve found my card
If you’ve found your card and need help reactivating it, read this FAQ for troubleshooting methods, or check if the card can be reactivated in the in-app cards section.
You found someone else's card
If you’re viewing this FAQ in-app, you can reach Revolut Support and report the card you’ve found by tapping 'Chat with us' below. If you’re on the website or not a Revolut customer, email us at [email protected] with the cardholder's name to report the lost card.
Lost or stolen <18 card
In the Revolut mobile app:
- Go to 'Home' on the bottom menu
- Below your balance, tap 'Accounts'
- Choose your child’s <18 account
- Select their card
- Tap 'Freeze'
- Select 'Settings'
- Tap 'Replace card'
To report fraud in-app with our online chargeback form, tap the transaction you believe to be fraudulent in-app and then tap 'Get help'.
If you have any doubts about the security of your card, it's best to cancel it and request a new one. We're unable to reactivate a cancelled card for security reasons, but are happy to help you order a new one anytime.