I’m unable to verify my identity
We always aim to complete your identity verification as soon as possible, but it may take up to 7 business days. We appreciate your patience during this process.
To pass the verification, you must be at least 18 years old.
Selfie:
Before starting the verification and uploading your selfie in-app, please keep in mind the following:
- You need to have the latest app version downloaded on your device.
- If your camera isn't working, please use a different device.
- The selfie must be submitted in-app.
For help with uploading your selfie, you can check out this FAQ in our Help Centre.
Identity document:
For supported document types and upload steps, you can visit the following FAQs in our Help Centre:
- What documents are supported?
- What documents are not supported?
- How to upload a document?
Your identity document must meet the following criteria:
- It's a supported identity document type.
- It isn't expired, damaged, or unreadable.
- The photo is clear and all the required details are visible.
- The details in your Revolut account match the information on the document.
We don't accept pictures taken of copies, scans, or device screens.